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Do not get lost in the ocean of tasks, incidents & problems. Help yourself in easily prioritizing.

Problem Management

Perform a root cause analysis. Record its impact, symptom, and the solution or workaround within the portal. Easily close and track status for respective incidents with pre-defined rules.

Analyse underlying rootcause of multiple incidents & provide permanent fixes to recurring ones

Root Cause Analysis of Incidents

Link with Incident, Asset, User

Document Workarounds

& Known Errors

Classify based on Service, User, Region

Role-based Access

& Reports

Problem Lifecycle Management

Closely-knit Integration

Extensive Documentation

Detailed Classification

Extensive Control

Read the full story to explore more about Everest Service Manager

CUSTOMER SUCCESS STORY