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Do not get lost in the ocean of tasks, incidents & problems. Help yourself in easily prioritizing.

SLA Management

Create SLAs to provide quality services on time to your end users. Intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLAs are met.

Ensure on-time incident resolution with comprehensive SLA templates

SLA Reports & Alerts

Underpinning Contracts

Flexible SLA Templates

Entity-specific SLAs

Critical & Non-critical Business Hours Support

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CUSTOMER SUCCESS STORY