gets certified as ITIL compatible for 

13 processes by Pink Elephant

  • Asset Management

  • Availability Management 

  • Change Management 

  • Event Management 

  • Incident Management 

  • Knowledge Management 

  • Problem Management

  • Request Fulfillment 

  • Release & Deployment Management

  • Service Catalog Management

  • Service Asset & Configuration Management

  • Service Level Management

  • Service Portfolio Management

Features that matter to accelerate your organizational processes
A wide range of traditional features packaged in a modern and tech-savvy way to manage your internal & external business processes.
Infraon Desk

Empower your IT Service Management

Incident Management

Manage Incident Lifecycle for multi-department issue tracking & resolution

Problem Management

Analyze underlying Root Cause of Multiple Incidents and provide permanent fixes to recurring ones

CMDB & Asset Management

Centralized repository of all assets for in-depth tracking of status, warranty and other important information

SLA Management

Ensure On-Time Incident Resolution with Comprehensive SLA Templates

Task Management 

Manage day-to-day granular tasks across multiple departments for improved collaboration and tracking

Change Management 

Conveniently schedule changes to be mapped, speed up the change process and reduce service outages

Knowledge Base Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

Franchise Management

Unified Helpdesk platform across organizations and their franchisees and 3rd party vendors

Project Management

Plan, build, maintain & manage your project by capturing details of sprints, tasks, user stories, bugs, insights, etc

But we also need to think out of the box

Track and manage your services & workflows with our quick-help and easy-to-use Service Management feature tools, totally aligned with ITILv3 guildlines.


Service Catalogue


API-based Integration


Self-service Portal


Rule Engine


Dynamic Workflow


Live Chat Wall

What's different about Infraon DESK ?

In-built Intelligent Automation

Available on SAAS & On-premise model

24x7 Support

Partner-Service Management

Unlimited End-Users

Made in India Product

Make our IT Service Management tool act as a SuperManger for your datacenter
With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

Easy integration

Single platform with unified ticket-collection center

Real-time alerting & notification on incident generation

Automated workflow & task assignment across all datacenter tools

Centralized tool to track & manage all service processes of all tools through a single dashboard

Knowledge and Resources centre

Access our collateral library to learn more about our products







Image by Ben White

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