Features that matter to accelerate your organizational processes
A wide range of traditional features packaged in a modern and tech-savvy way to manage your internal & external business processes.
Infraon DESK offers crucial features that help automates the Configurations and Compliance of network devices
Manage Incident Lifecycle for multi-department issue tracking & resolution
Analyze underlying Root Cause of Multiple Incidents and provide permanent fixes to recurring ones
CMDB & Asset Management
Centralized repository of all assets for in-depth tracking of status, warranty and other important information
Ensure On-Time Incident Resolution with Comprehensive SLA Templates
Manage day-to-day granular tasks across multiple departments for improved collaboration and tracking
Conveniently schedule changes to be mapped, speed up the change process and reduce service outages
Knowledge Base Management
Access, publish and download data from anywhere anytime to maintain regular business-critical operations
Unified Helpdesk platform across organizations and their franchisees and 3rd party vendors
Plan, build, maintain & manage your project by capturing details of sprints, tasks, user stories, bugs, insights, etc
But we also need to think out of the box
Track and manage your services & workflows with our quick-help and easy-to-use Service Management feature tools, totally aligned with ITILv3 guildlines.
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What's different about Infraon DESK ?
In-built Intelligent Automation
Available on SAAS & On-premise model
Made in India Product
Make our IT Service Management tool act as a SuperManger for your datacenter
With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.
Single platform with unified ticket-collection center
Real-time alerting & notification on incident generation
Automated workflow & task assignment across all datacenter tools
Centralized tool to track & manage all service processes of all tools through a single dashboard