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WHY CHOOSE EVEREST-SM

 

SETUP

Customer get to choose the model that best suits his business needs

  • Cloud Based SaaS

  • On-Premises Perpetual

  • On-Premises SaaS

  • MSP Packages

EASY AND SIMPLE

Deploying, administration, engineers / employees / field staff learning the entire system, the complete learning curve is very simple and small. The system will be quickly up and effective in any environment.

INTEGRATE

Everest SM not only seamlessly integrates to Everest IMS to give complete control of your infrastructure, but can also integrate to your existing system CRM, IMS, HRMS or analytical systems for greater visibility.

Features of Everest-SM

Service Management integrated with diffent mode of data input. Seamlessly integrates with Email , Chat or Telephone to raise tickets in the system.

Multi channel

Service Manager is tightly integrated to Everest IMS to raise or close tickets, select exact CI item from CMDB or raise problem automatically. System has build in API's to integrate with any of your existing systems like CRM, HRMS, AD, LDAP etc. etc... 

Incident Management
Problem Management
SLA Management
Vendor Managment
Knowledge Base
Service Catalogue
Assess Management
CMDB

Help Customer's Help Themselves

System is prebuilt with many customer friendly features like 

  • Chat with customers

  • Task management 

  • Dynamic Work flow 

  • Customer Wall

  • Escalation Rule Engine 

  • Queue and Priority Matrix

  • Incident Tagging and many many more

to help you manages your internal and external customer with ease. 

Everest SM comes with vast number of prebuild as well us user configurable dynamic reporting. 

 

Widget based and user specific dashboards makes using the system very simple and easy to use. 

Auto Report would delivery reports right to your door steps at the schedule time. 

Manage

Maintain and Manage Your Customers Expertations

With advanced SLA feature with in build rule based escalation engine , be rest assured to be on top of your customer issues.

Inbuilt knowledge based and CMDB will help keep data up to date and traceable. 

Actively keep track of the all the assets including networking equipment's, servers, end points etc with your integrated Asset management system.